Jira Support Technician (Hybrid)

Supermassive Games logo
Posted 25 January 2023
Salary Negotiable
Job type Permanent
Contact NameDaniel Butcher

Job description

We are supporting Supermassive Games as they look for a Jira Support Technician to work on the studio’s exciting projects.  

With a passion to deliver high-end cinematic games, Supermassive Games is carving a unique and exciting path in the games industry. Want to join on the journey?

As a Jira Support Technician at Supermassive Games, you will report to the Production Systems Manager, whilst providing broad support for Jira and other production management and related systems, where applicable.

Your responsibilities…
  • Create, manage, and support multiple game-development projects and QA databases used by hundreds of users internally and externally
  • Be highly responsive in meeting the daily needs of Jira users throughout the studio, as well as helping with a wide range of administrative activities, including gathering business requests for more advanced requirements and ideas
  • Monitor and maintain the functionality, data integrity, and security of the company Jira instance
  • Provide support to users with resolving Jira problems and requests
  • Raise alerts regarding potential problems with functionality or performance of the system
  • Build strong relationships with the studio’s user base, management, and IT to provide the best support to meet their requirements
  • Assist with other data-related tasks within the management information systems team as required
  • Alteration and upkeep of workflows to support production and QA processes, to provide custom functionality whilst maintaining reporting data integrity
  • Prepare dashboard reports using useful, appropriate widgets
  • Create and maintain Jira automations to provide extended functionality for internal custom behaviours and flows
The skills and experience you’ll bring to the role…
  • 1-2 years’ experience of Jira administration at mid to advanced level
  • Process-oriented mindset and responsive attitude to emergent issues
  • Knowledge and confidence in building a Jira project from scratch, as well as maintaining existing projects
  • Strong JQL skills, with knowledge of other scripting languages being a bonus
  • Baseline knowledge of add-ons such as ScriptRunner, Roadmap, BigPicture, JMCF, and JSU
  • Analytical mindset for data management and reporting, as well as practical presentation of data in easily understandable formats
  • Interest and willingness to learn new tools and approaches for using Jira and its information
  • Utilisation of REST API, external reporting tools, and good Excel skills is a plus
Perks and benefits include…
  • Profit related quarterly bonus scheme
  • Pension and life assurance
  • Social events including the famously large summer party
Supermassive make big games with small teams and pride themselves on their supportive, inclusive, and friendly culture where work-life balance is both respected and protected. The studio celebrates and nurtures their team members and seeks to constantly improve tools and workflows so they can focus on creativity, further supported by fast decision-making to allow good ideas to flourish.