Sales & Operations Administrator

Working Model: Hybrid - 3 days per week in the office (negotiable but not fully remote)
Location: Hertfordshire
Working hours: Flexible hours between 7:30am - 5:30pm, with a one-hour lunch break
Free parking

We are recruiting on behalf of a growing (but legendary!) video games studio, seeking a Sales & Operations Administrator to support their commercial and operational teams. This role is heavily focused on physical product operations, manufacturing, and distribution, with the opportunity to expand into digital operations over time.
This is an excellent opportunity for someone with experience in video games, toys, or physical consumer products, particularly within manufacturing, stock management, or distribution environments.

The Role
The Sales & Operations Administrator will play a key role in ensuring the smooth running of sales and operational processes. The position involves close coordination with manufacturing partners, distribution partners, and internal finance and sales teams. Initially, the role will focus primarily on physical products, with increasing involvement in digital sales support as the business evolves.

Key Responsibilities

• Provide administrative support to sales and operations teams

• Upload and manage purchase orders (POs), ensuring accuracy and timely processing

• Track orders from manufacturing through to distribution and delivery

• Liaise with manufacturing partners and overseas suppliers

• Coordinate manufacturing, purchasing, and shipment procedures

• Monitor stock levels and support stock planning for physical products

• Liaise with distribution partners and manage ongoing partner communications

• Prepare regular sales, stock, and operational reports

• Support finance teams with invoicing, credit management, payment tracking, and ensuring suppliers are paid on time

• Assist Sales Managers with ordering procedures and commercial administration

• Collect and report market and industry information

• Over time, support digital sales and operations activity in collaboration with the digital team

Candidate Requirements

• Previous experience in sales administration, operations, supply chain, or commercial support

• Experience working with physical products, manufacturing, or distribution (games, toys, or consumer goods highly desirable)

• Strong organisational skills with excellent attention to detail

• Confident working with Microsoft Excel and operational reporting

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication skills and the ability to liaise with external partners

• Comfortable working with numbers, reports, and financial data

Desirable Experience

• Experience within the video games, toys, entertainment, or consumer products industries

• Knowledge of manufacturing and logistics processes

• Exposure to digital sales or digital distribution models